The following terms and conditions of membership comprise our Membership Agreement. By signing up for a SMASHBOX membership, including Personal Training, you have agreed to adhere to our Membership Agreement, observe our Facility Rules, and our Coaching Agreement. Any issues related to SMASHBOX’s Membership Agreement should be sent to dermot@smashboxperformance.com.

QUICK REFERENCE: NOTICE PERIODS

  •    Membership Holds: 5-7 business days notice, by email

    •    Class cancels: 2 hours for afternoon/evening, 9pm prior evening for any morning classes.

  •    PT Reschedule: 24 hours

    •    Membership Cancellation:: 5 business days for month-to-month, 30 days for auto-renew, both by email.

PAYMENTS & BILLING

What's Included: Classes/open gym as booked via app, posted hours/access, monthly billing at signup rate (taxes extra). Month-to-month (no auto-renew, cancel with 5 days' notice), or discounted auto-renew (renews monthly until 30 days' notice) provided - choose at signup, no long-term lock-in.

To purchase and maintain an active SMASHBOX membership, you must provide a valid payment method, which is kept on file with your profile. Unless you cancel your membership within the membership cancellation notice period, as set out above, you authorize us to charge the membership fee for the next billing cycle to your payment method. Recurring memberships will automatically renew each month, on the same payment terms, including any fees associated with your account. If a payment is not successfully settled due to expiration, insufficient funds, or any other reason, we may suspend your access to SMASHBOX until we have successfully charged a valid payment method. You may update your payment method via the SMASHBOX app. You remain responsible for any uncollected amounts.

MEMBERSHIP RATES

Membership rates and Terms of Service are subject to change at any time with 45 days’ notice. A full list of membership options and rates are available on our app.

10-Day Cooling-Off: Cancel within 10 days of signing for full refund of prepaid amounts (pro-rated if partial month used). Email dermot@smashboxperformance.com.

HOLDS & FREEZES

We appreciate the somewhat unique travel needs of our membership, and we strive to balance the sustainability of our business with the lifestyle, responsibilities and travel of our valued members. Please communicate with us directly if you require special accommodations, such as major surgery, etc.

MEDICAL FREEZE

Members unable to exercise due to injury, illness, or major surgery may request a no-fee medical freeze for 1-3 months (extendable case-by-case with updated documentation). Provide a doctor's note confirming inability to exercise and expected duration, emailed to dermot@smashboxperformance.com within 7 days of onset (or as soon as possible).

   •    Billing pauses during the freeze; membership term extends by the freeze duration to preserve your rate.

    •    Limit: Up to 6 months total per 12-month period.

    •    Upon recovery, medical clearance may be required before resuming.

   •    This supersedes general hold limits and fees for verified medical cases. Please communicate directly for accommodations.

GENERAL HOLDS

As a general policy, Members may put their membership on hold, for a period of no less than eight days and no more than 30 days. Unless other arrangements are expressly made, holds are limited to a maximum of 30 days in a twelve-month period.

There are no holds July-August, or December-January.

The hold period is automatically reactivated after the selected duration, and regular payments resume.

Hold requests must be sent to dermot@smashboxperformance.com with specific dates, a minimum of five business days’ in advance. Please note that we are unable to issue holds retroactively, or on short notice, with the exception of an emergency, or bereavement.

A current/valid payment method must remain on-file and if the membership is cancelled during the hold period, 30-days written cancellation notice is required and must be sent to dermot@smashboxperformance.com.

LONG-TERM & PAID HOLDS

Members can request long-term / paid membership holds for a fee of $10 per hold, per week, or part thereof.

This type of hold can be used during our blackout periods of December-January and July-August.

This hold fee is charged on the first day of a hold, and repeats weekly, or part thereof. If the dates of the hold are known, the date range will be charged in a single transaction.

MEMBERSHIP CANCELLATION & REFUNDS

Please do not send cancellation messages via Instagram, Facebook, text, WhatsApp, or other social media sites. All communication regarding membership changes, including holds and/or cancellations must be sent via email to dermot@smashboxperformance.com. Until your membership is cancelled or put on hold, failure to attend class or open gym does not relieve you of the obligation to pay your membership fees when due.

Refunds: Full in cooling-off period; prorated for unused prepaid time post-medical/cancellation. Processed in 15 days.

With the exception of Auto-renew memberships, which require a minimum of 30 days written cancellation notice, you may cancel your membership with a minimum of five business days notice, via email to dermot@smashboxperformance.com. You will continue to have access to SMASHBOX through the end of your billing period. When you cancel your account, you will lose access to the SMASHBOX app, booking system at the end of your current billing period.

Members who cancel their membership, or do nor renew in the case of month-to-month memberships, will be subject to a one-time $50. administration fee upon rejoining.

MEMBERSHIP TERMINATION

SMASHBOX may terminate memberships for non-payment, breach of contract, failure of the Member to abide by the Facility Rules and Member Conduct, or other reasons specified in these Terms and Conditions. Please send any concerns to dermot@smashboxperformance.com.

Our Promise: A clean, well-equipped and maintained gym during posted hours . Contact us as soon as possible with any heat/light/ventilation). Issues and we will address it immediately.

Members are responsible for adhering to gym hours, policies, and rules, including guest policies and washroom/shower etiquette as more particularly set out below.

RESPECT FOR OTHERS

SMASHBOX is a community that functions at its best when Members, Coaches, Staff, and Guests operate in a manner that is respectful and considerate of others.  This includes making new members feel welcome, respecting others’ personal space; ensuring that you and other Members have enough space to safely train, while sharing the gym with others, and adhering to rules regarding use of gym equipment.  If unsure about gym rules or gym etiquette, please seek assistance from SMASHBOX staff or email dermot@smashboxperformance.com

LIABILITY WAIVER

By using SMASHBOX facilities, you acknowledge fitness activities carry inherent risks and waive claims against SMASHBOX for injuries not caused by negligence.

CLEANLINESS AND HYGIENE

Members, coaches, and staff are expected to help maintain a clean environment. Members are requested to wipe-down equipment used by them, and gym mats/floor as required, using spray cleaner and (black) towels provided. 

EQUIPMENT USE

SMASHBOX prides itself on having world class equipment. In order to keep our equipment and facilities in good working order, please respect our equipment. NEVER drop an empty barbell, kettlebell, or a heavy dumbbell.  If you notice or experience broken, or problematic equipment, including dead batteries, or any other item needing attention, please advise SMASHBOX staff immediately, so that it can be addressed.

Turf is a special area of the gym, sled work and other turf-specific training is the priority. Skipping rope and dumbell work that impacts on the turf are damaging to the surface, so are not allowed.

Please avoid using gym equipment - boxes, benches, etc., as a coffee table for personal, or your training items.  

Please put all equipment back where it belongs and in a good state.  In particular, we ask Members to ensure that when rowers are being stored in their upright position, that the rowers do not impact, or make contact with, the walls. Also, do not remove gymnastics rings from squat racks, unless pre-approved by a staff member.

CLASS CONDUCT

It is expected that all class participants will clean-up and put-back their equipment after class. This includes: spray/wipe-down of equipment and floor as necessary, as well as water bottles, chalk and towels put into hampers provided.

FOOTWEAR & SHIRT POLICY

Our footwear policy bans outdoor footwear outright. Shoes must be changed in the entry area upstairs. In exceptional circumstances spray disinfectant and (black) towels may be used to thoroughly clean outdoor shoe soles. SMASHBOX does allow shirts-off during workouts, with the clear expectation that it is done in a manner that respects other members and a thorough disinfecting/wipedown is completed immediately following the workout.

CHALK

Please keep chalk in the buckets provided and avoid excessive use of chalk.  Please spray/wipe up any chalk marks on floor after your workout. 

TOWELS

We provide towels for all Members and drop-in guests for workouts, clean-up and showers. We ask that black towels be restricted to use for clean-up of gym mats and training equipment. White towels are for personal-use and for showering. Please dispose of all used towels in the hampers provided in each of the washrooms and on the gym floor.  Please inform a SMASHBOX coach or staff member if towels need replenishment. 

VIDEO SURVEILLANCE

In order to ensure the safety and security of Members and our facility, we operate video cameras in the public areas of SMASHBOX.

VIDEO RECORDING AND SOCIAL MEDIA

SMASHBOX does allow recording for personal and social media purposes, with the caveat that any recording does not adversely affect the training experience, or privacy of other members, nor can it portray SMASHBOX in an unflattering manner. SMASHBOX does reserve the right to approve content and must receive the appropriate tags and recognition. As this has the potential to negatively impact on our brand, any breach of this policy will result in immediate termination of membership with no refund of any payments made.

LOST AND FOUND

SMASHBOX is not responsible for any items left behind by members or guests. While we make every attempt to reunite lost items with their owners, any forgotten items will be discarded after 7 days.

ATTENDANCE

Our attendance and reservation policy exists to ensure class scheduling remains equitable for all SMASHBOX Members. Your continued membership serves as an agreement to adhere to our CLASS AND OPEN GYM RESERVATION POLICY.

Any questions or issues with our CLASS AND OPEN GYM RESERVATION POLICY should be forwarded to dermot@smashboxperformance.com.

PARKING

We offer member parking on a limited, first-come-first-served basis.  Parking is booked online using our app. First-time users please provide a minimum of 24-hours’ notice to register your vehicle .

Our designated parking lot is located a one-minute walk from SMASHBOX; reservations are 90 minutes in duration. In order to register your vehicle in the parking provider’s system, we require a one-time advance registration. 

Parking is provided via third-party lot (booked through our app). SMASHBOX acts as booking agent only—not liable for vehicle damage, theft, or parking incidents except our proven negligence. Use at your own risk.

Detailed parking instructions are available here

PT BENEFITS

Each completed PT session includes one complimentary Open Gym session, or Class, bookable within the same week, self-booked via app. Unused sessions/classes expire weekly.

PT PURCHASES

PT Sessions can be purchased in single sessions, or blocks of 10, or more. Ongoing PT arrangements require a minimum of 2 PT session credits, we will automatically renew/refresh session purchases to maintain this, unless other arrangements are expressly made.

10-DAY COOLING-OFF PERIOD

Cancel within 10 days of purchase for full refund of prepaid sessions (pro-rated if used). Email dermot@smashboxperformance.com.

PT HOLDS & FREEZES

MEDICAL FREEZE

PT clients unable to train due to injury, illness, or major surgery may request a no-fee medical freeze for 1-3 months (extendable case-by-case with updated documentation). Provide a doctor's note confirming inability to train and expected duration, emailed to dermot@smashboxperformance.com within 7 days of onset (or as soon as possible).

    •    Billing pauses during the freeze; PT sessions extend by the freeze duration to preserve your rate.

    •    Limit: Up to 6 months total per 12-month period.

    •    Upon recovery, medical clearance may be required before resuming.

    •    This supersedes general hold limits and fees for verified medical cases. Please communicate directly for accommodations.

Despite the best possible programming and safeguards, health issues and injuries can sometimes arise. Please keep SMASHBOX updated and aware of any issues which may affect your training; we can often provide modified programming to support optimal recovery. We may require medical clearance from your health care provider before you return to training.

Given the somewhat unique travel needs of our membership, we strive to balance the sustainability of our business with the lifestyle and work responsibilities of our PT clients. Please communicate with us directly if you require special accommodations, such as major surgery, etc., otherwise, Clients may put their PT sessions on hold, for a period of no less than 8 days and no more than 30 days in a 12 month period..

Unless other arrangements are expressly made, unpaid holds are limited to a maximum of 30 days in a twelve-month period.

There are no holds July-August, or December-January.

A current/valid payment method must remain on-file and if the PT relationship is cancelled during the hold period, 30-days written cancellation notice is required.

The hold period is automatically reactivated after the selected duration, and regular payments, if any, will resume.

Hold requests with specific dates must be sent to mailto:dermot@smashboxperformance.com with a minimum of seven days' notice. Please note that we are unable to issue holds retroactively, or on short notice.

PT CANCELLATION & REFUNDS

Personal Training (PT) is a highly customized service, as such there are expectations on both sides of the relationship.

Session Expiration: PT sessions expire 12 weeks from purchase (extendable by approved holds; non-refundable).

Refunds: Full in cooling-off period; prorated for unused sessions post-cooling-off/medical. Processed in 15 days.

We have a 24-hour notice policy for cancelling and rescheduling Personal Training appointments. Except for emergencies and bereavement, appointments cancelled within 24-hours will be charged at full-fee for the session.

While we will make every effort to preserve standing/ongoing Personal Training appointments, we reserve the right to re-assign those scheduled time slots in the client's absence, which may necessitate the arrangement of new dates and times to complete a block of sessions upon the client's return to training.

Every effort will be made to complete a client's block of training; however, this may necessitate rescheduling to find mutually available times for both SMASHBOX and the client. Although SMASHBOX does not guarantee a particular trainer-client pairing, we will make every reasonable effort to accommodate preferences, the client agrees to a change of trainer should scheduling changes necessitate.

GOAL SETTING, EVALUATION AND IMPROVEMENT

The training process, including goals, assessments, and progress tracking is a collaborative process; client buy-in and participation in these areas is crucial to ensure optimal progress.

CLASSES + OPEN GYM RESERVATIONS & CANCELLATIONS

All workouts at SMASHBOX must be booked in advance. Our class capacity is 10 for CrossFit, 12 for HYROX, no limit for All-Day Open Gym

Last-minute requests (within 60 minutes of class) can often be arranged, by texting 416-274-4469.

CrossFit classes require previous CrossFit experience. For those new to CrossFit, completion of a CrossFit “Foundations” program may be required.  Details on our CrossFit introductory training -CrossFit Foundations, can be found on our CrossFit SMASHBOX page, as well as our app, available here.

Class reservations open 7 days in-advance. Cancellations must occur before the designated cancel time.

Cancellations for next-morning classes must be made before 9:00pm the night before, including: 6:30am, 7:30am, and weekend morning classes.

SMASHBOX may, it it’s discretion, cancel morning classes if there are minimal signups by 9:00pm the night before.

One (1) drop-in pass is for use in any of our classes or open gym session. Drop-in class and open gym passes expire after 12 weeks from date of purchase.  There are no refunds on Class or Open Gym pass purchases.

Classes or open gym bookings for classes or sessions commencing 12:00pm onward require a minimum 2-hour cancellation window, this includes 5:30pm and 6:30pm classes.

Canceling after the designated time period will result in a ‘Late Cancel’. Failure to cancel your class will result in a ‘No Show’.  ‘Late Cancels’ and ‘No Shows’ are subject to a cancellation fee as more particularly set out below. Class, or Open Gym ‘no-shows’ will forfeit the pass.

Open gym reservations open 7 days in advance. Cancellations must occur within the same designated cancel times as classes. Canceling after the designated time-period may result in a ‘Late Cancel’. Failure to cancel your open gym booking altogether will result in a ‘No Show’. ‘Late Cancels’ and ‘No Shows’ are subject to cancellation fees, respectively.. 

Open Gym bookings are 90 minutes in length. Please advise if you expect to need additional time and we will accommodate, when possible.

CANCELATION SUMMARY

For Classes and Open Gym: Maximum 1 Late Cancel per month free; additional $15+HST. Member No-shows $25+HST. 3+ infractions may suspend booking privileges.

CANCELLATION WINDOWS

Morning classes (up to 11am): By 9pm night before

All others: 2 hours prior

OLY PLATFORM BOOKING

We recommend booking our Oly Platforms in advance to ensure availability, this is done via our SMASHBOX APP, under the BOOK NOW tab, select ‘BOOK OLY PLATFORM’

WAITLIST

If you are waitlisted for a class and a spot opens up, you will be automatically moved from the waitlist and booked into into class. It is your responsibility to remove yourself from unneeded waitlist spots before the Late Cancel window. Failure to properly manage your waitlist reservations may result in a Late Cancel / No Show fee. 

CANCELLATIONS

Class booking ‘Early Cancels'‘, must be made up to two hours prior to class, and by 9:00pm the night prior, for morning classes. Cancellations made after these times ‘Late Cancels’, may incur a fee of $15 per occurrence. ‘No-shows’ may incur a fee of $25 per occurrence for members, and forfeiture of 1 pass for 10-pack and single pass purchasers.

LATE CANCEL AND NO-SHOW

Each member is allowed one Late Cancel per calendar month. Additional Late Cancels will result in a fee of $15.00 plus HST. No shows will be charged $25.00 plus HST. Member accounts will be billed the Late Cancel / No Show fee automatically, as needed.

LATE ARRIVAL

Please arrive at least five minutes before the start of your class. Unless other arrangements are made in-advance, late members will only be allowed to participate at the coaches’ discretion - this is to ensure safety and an optimal class experience for all. Repeated instances of lateness may result in the termination of your membership.

EXPANDED ACCESS TO SMASHBOX FACILITY

Expanded access to guests, visitors and pets is considered on a case-by-case basis. Guests, visitors, and pets are not allowed, except by prior, express arrangement. Failure to exhibit responsible, exemplary personal conduct, cleanup and respect for the SMASHBOX facilities, Members and staff will result in the removal of this privilege, and possible termination of membership by SMASHBOX. An additional waiver is required for this access.

PARKING PASS

We offer member parking on a limited, first-come-first-served basis.  Parking is booked online using our app.

Please note: A minimum of 24-hours’ notice is required to register your vehicle for the first time.

Our designated parking lot is located a one-minute walk from SMASHBOX; reservations are 90 minutes in duration. In order to register your vehicle in the parking provider’s system, we require a one-time advance registration. Please return the parking pass at the end of your session.  Failure to return the parking pass will incur a $20 charge per occurrence. 

Repeated failure to return the parking pass after use may result in revoking of pass privileges for the Member.

Coaching is a collaborative process between the Client/Member and the Coach. Our Coaches strive with skill and empathy, to help you assess and improve your limitations, and to reach your goals.

By entering into this agreement, the Coach and Member acknowledge our Members’ desire to make a positive impact on their own health & wellness. As such, Members agree to adhere to the following Coaching Agreement. 

RESPONSIBILITIES & DUTIES OF COACH TO MEMBER:

Coaches agree to act in accordance with SMASHBOX’S Mission, Vision, and Values and make themselves available during designated class times, or personal appointments, to aid the member in maximizing their experience and evolution at SMASHBOX.

Coaches will assume that each Member is giving their best effort. While Coaches strive to see things from the member’s perspective, they reserve the right to act swiftly and appropriately to protect the safety and well-being of both the Member and the SMASHBOX community. 

RESPONSIBILITIES & DUTIES OF MEMBER TO COACH:

Members recognize that, in a class setting, the needs of the group outweigh the needs of the individual and will act in a manner that supports class instruction. It is imperative that Members avoid talking with each other, moving about the gym, or otherwise serving as a distraction while the Coach(es) are addressing the class.

Members will listen attentively to Coaches, move through a full (pain free) range of motion, and recognize that coaching is not a negotiation. Coaches ensure you are moving safely and have your best interest in mind. However, it is the Member’s responsibility to listen to your body and clearly communicate injuries or limitations. 

Members understand that the Coaches act only in the best interest of all SMASHBOX’s Members.

Any issues directly related to our Coaching Agreement should be forwarded to dermot@smashboxperformance.com  

OUR MISSION

SMASHBOX offers clients the most time-efficient and productive high-intensity strength, conditioning and longevity training experience, delivered professionally in state-of-the-art, functional fitness facilities, ensuring maximum safety and a positive environment.

OUR VISION

SMASHBOX will profoundly improve the quality of life of our members by educating, inspiring, and guiding our members to achieve greatness beyond expectations.

OUR VALUES

Everything we do is based on the following core values:

Constant and steady improvement.  At SMASHBOX we are lifelong learners.  We believe that in order to succeed in life and in business we must constantly improve ourselves and engage on a lifelong journey of mastery.

Over Deliver. We believe in delivering a world-class experience that is radically better than any other in the industry.  We take great pride in our relationships with our clients and we go above and beyond to support their goals.

Efficient, effective, and safe. Every workout we engage in meets all of these criteria.  We respect our clients’ time; we are results driven, and we are meticulous in our clients’ optimal performance.

Professionalism and Accountability. At SMASHBOX we endeavour to always present ourselves in the most exemplary manner possible for our clients, our colleagues, our families, and ourselves. We believe it is important to own our actions no matter the outcome and that holding ourselves and our members accountable creates an environment in which our members can thrive and crush their fitness goals.